The Ops Role in Accelerating Digital Change Today

The role of digital in delivering 24×7 value to customers was already on the rise. With COVID-19, the digital profile just accelerated. How are companies harnessing digital to deliver even more value, both externally to customers, as well as internally to commercial teams? How are best-in-class operations executives directing this sudden transformation given their charter to deploy the right tools, automate processes and champion strategic change? Join us to explore these questions and the approaches operations leaders are using to prioritize investments, gain funding and evangelize new ways of doing business.

This Ops Forum Think Tank discussion included topics like:

• The impact of digital transformation on the revenue organization
• Digital impact on operations: structure, roles, talent, technology and process
• Lessons learned and recommendations

Need help in building the business case to attend the Leadership Forums? Contact our senior director & Forum lead—Betty Corrado.